Payment help and refunds

Payment pending?

Check the payment from your account before paying again. A pending bank transaction may take time to update. Playground access is granted after the provider confirms a successful payment.

Charged without access or charged twice?

Contact us with your order identifier and account email. We will review the provider’s payment record and resolve missing access or a duplicate successful purchase. Never send card numbers, PINs or passwords.

Refund requests

Contact support to request a refund and explain the issue. Requests are reviewed individually; this page does not promise an automatic refund or a fixed bank processing time. An approved refund is processed through the payment provider, and the affected access period may be adjusted. Applicable consumer rights remain available.

Contact

Questions about your account or purchases? Contact towntable.app@gmail.com.